BAMRO Property Management

Property Management Services                

All services and prices will be reviewed each year by the 1st December. Although there may be some minor changes through the year. Please keep referring back to the Services and Prices page to be aware of these changes

Our price has remained the same since December 2009 and we will hold them again for this coming season. (2011 / 2012). We realise how important it is for Bamro to assist in keeping your costs to an absolute minimum.

Periodic Inspections. Including a key holding service      Gold Standard Service.     Key holding service for Non-Active apartments      WELCOME PACKS    Meet Greet & Exit - Also emergency call outs    Opening &  closing of apartments       Cleaning & Laundry        Cleaning only   Pre-Visit dusting            LAUNDRY ONLY        Deep clean        Oven Cleaning   Washing up after guests    Window cleaning               Fireplace cleaning        Bill Payment        Meter readings        Inventory Checking        SNAGGING           Furniture Snagging       Insurance      Rentals    Lock changing & Key copying      Photography      Transfers          Shopping trips and Tours

Management Services for active apartments. Including a key holding service
Once in every 14 day period we will visit your property to check all is well and that the place is secure with no leaks or other maintenance problems. When we find maintenance item we will ask the developer to make the repairs free of charge under guarantees. If not we will ensure these items are repaired and that you are kept advised of progress. We will manage the heating to the current weather conditions.  We will also be on call in case of any emergencies and access is needed to your apartment.
£260 per annum - (minimum sign up period of one year)
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Gold Standard. Including a key holding service   Click here to visit Gold Standard page
We are constantly looking for routes to save our clients’ money and to improve the ways in which we work. Many of our clients benefit from our pay-as-you-go way of billing i.e. you pay for the services you actually choose to use, but we also manage properties on behalf of owners who are looking to fix their costs and/or reduce the need for the smaller monthly invoices i.e.  Payment for meter reading or for bulb changing etc.

The Gold Standard is a premium package which incorporates many of the yearly costs associated with running your property, including contingencies for situations which lead to additional expenses i.e. water leaks, maintenance etc.
The Gold Standard has 3 clear benefits to you.
1) Greater control over the running costs of your property
2) Reducing the number of invoices received from Bamro
3) Savings on our services which could amount to over £200 in a year.
£360 per annum - (minimum sign up period of one year)
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Key holding service for Non-Active apartments
This service is ideally suited to owners wishing to simply lock-up their apartments and not use them. We hold the key, provide all necessary services to keep your apartment legal (bill payments etc) respond to emergency call outs, meter reading requests etc (see charges below). The only element that we don't do is the periodic checks. As and when you require us to check your apartment or you ask for other services we will charge as per our price list. If you decide at any stage to re-open your apartment to visitors, then we will revert you to the periodical inspections tariff.
£130 per annum - (minimum sign up period of one year

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Welcome packs
We are happy to shop and deliver to you apartment a selection of starter items that will help you and your guests holidays get off to an easy start. See WELCOME PACKS
Price is dependent on which pack is chosen
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Meet Greet & Exit - Also emergency call outs
We will open your apartment by putting on the electricity, heating, water, fridge etc. and close the apartment after your guests have left. Our team will meet your guests on arrival in Bansko, assist with any queries, hand over the keys to your apartment and orientate them to Bansko. On departure your keys will be collected from the apartment. This does include a brief inspection of the apartment to ensure no visible damage has taken place. Emergency callouts - When requested we will visit your apartment at any time to ensure all is ok or to offer access if the is a problem such as a water leak.
NB. If the booking has come through either www.BamroHolidays.com  or  www.BanskoRoyalTowers.co.uk the meet and greet cost will be paid for at the time of booking by the guests..
£ 14 - 8am to 6pm.  £25 - 6pm to midnight.  £40- midnight to 8am
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Apartment Preparation where no Meet & Greet is required.
We will open your apartment by putting on the electricity, heating, water, fridge etc. and close the apartment after your guests have left.
NB We do not charge if the apartment is to be used by the owners.
£ 10 this will be done between the hours of 8am to 6pm
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Cleaning & Laundry
Thoroughly clean your apartment to assure that it is up to hotel standard and ready for your next guests. Collect your laundry (which will be returned the next time the cleaning team visit your apartment). If excess laundry is used then a small excess charge will be added to your account to cover this cost.
NB. if the booking has come through either www.BamroHolidays.com  or  www.BanskoRoyalTowers.co.uk the cleaning and laundry cost will be paid for at the time of booking by the guests.
£24 - Studio & 1 bed aptmt.  £30.50 - 2 bed aptmt.  £34 - 3 bed aptmt.  £39 - 4 bed aptmt.
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Cleaning only
If a clean is all that is required then deduct approx 20% from the cost of the full clean and laundry price.
£19.20 - Studio & 1 bed aptmt.  £24.40 - 2 bed aptmt.  £27.20 - 3 bed aptmt.  £31.2 - 4 bed aptmt.
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Laundry only
If Laundry is all that is needed. We will be happy to take away all dirty linen etc and return when done. We will remake the beds so that the apartment is ready for your next visitors.
£19.20 - Studio & 1 bed aptmt.  £24.40 - 2 bed aptmt.  £27.20 - 3 bed aptmt.  £31.2 - 4 bed aptmt.
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Deep clean
From time to time it will be necessary to deep clean your apartment. I.E. at the beginning of a season or when the builders have finished with their snagging works. This is a very effective and detailed clean and takes the cleaning team many hours to complete. This includes all windows, ovens and fireplaces. 
£80 - Studio & 1 bed aptmt.  £90 - 2 bed aptmt.  £100 - 3 bed aptmt.  £110 - 4 bed aptmt.
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Oven Cleaning
We are happy to ask our cleaning team to clean the oven as and when required. Many apartments do not have ovens and those that do are rarely used. This is why this is offered as an extra service rather than being included in the overall cleaning price.
£5 - Standard clean.
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Washing up after guests
We ask that all washing up is done prior to the guests departure. We have found that on many occasions there is washing up left for the cleaning team. They will charge us for doing this and we will pass on this charge. We would ask that you take this cost from the deposit you hold before returning it to your guests. We will advice you within 7 days of your guests departure if there will need to be a charge.
£5 - Standard washing up.
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Window cleaning
Window cleaning in Bulgaria is charged for by the sq meter. From time to time it will be necessary to clean all accessible windows, inside and out. We will keep you informed as to when we feel they should be cleaned and wait for your agreement before cleaning.
£15 - Studio & 1 bed aptmt.  £20 - 2 bed aptmt.  £25 - 3 bed aptmt.  £30 - 4 bed aptmt.
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Fireplace Packs
Briquette, firelighters and matches delivered to your apartment.
£15.00
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Fireplace cleaning
Some apartments have wood burners and we are happy to clean these out from time to time.
£10.00
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Equipment hire
Cot £5.00 per night - High Chair £5.00 per night - Z Bed including bedding £10.00 per night - Electric heaters £3.00 per night
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Bill Payment
Electricity bills need to be paid monthly to avoid reconnection charges. Water seems to be a minimal bill and needs to be paid twice a year and the Local community tax needs to be paid annually and is due each April.
We are happy to pay any bills on your behalf. We will need your permission and the appropriate account numbers. Please request us to do this on your behalf as each development seems to have different systems for payment. Costs include bank withdrawal fees of £3.00 for each withdrawal. Please note that we will only charge when there is a payment to be made but we will check with the utlity companies each month to confirm if there are any payments outstanding.
£10.00 per payment of monthly utility bills and £20.00 for payment of the community tax
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Meter readings
During the year in may be necessary to confirm your meter readings for the utility companies. Normally twice a year.
£5.00 per visit
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Inventory Checking
From time to time you may want us to confirm your inventory. We are happy to confirm what is actually in the apartment and this includes all linen. Please note that we do not do any inventory checks when seeing out your guests.
£30 - Studio & 1 bed aptmt.  £37 - 2 bed aptmt.  £45 - 3 bed aptmt.  £50 - 4 bed aptmt.
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Snagging
All properties should be properly snagged prior to the developer handing over the keys to your apartment. This price is for the initial visit. We will write a full report on all visible snags and send this with photographs to you for discussion with your developer. Once your developer confirms all snags have been rectified we will be happy to return fora second visit to check all is ok. The cost of the second visit is 50% of the initial visit.

£75 - Studio & 1 bed aptmt.  £90 - 2 bed aptmt.  £130 - 3 bed aptmt.  £110 - 4 bed aptmt.  Half price for each additional visit
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Furniture Snagging

All furniture should be properly snagged . Within the price we include 2 visits to your apartment. This price is for the initial visit. We will write a full report on all visible snags and send this with photographs to you for discussion with your supplier. Once your supplier confirms all snags have been rectified we will be happy to return fora second visit to check all is ok. The cost of the second visit is 50% of the initial visit.

£50 - Studio & 1 bed aptmt.  £65 - 2 bed aptmt.  £90 - 3 bed aptmt. £100 - 4 bed aptmt.  Half price for each additional visit
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Insurance
We are happy to recommend Intasure as a reliable insurance company. Please remember that the Razlog valley is affected by earthquakes. Click on the link to receive a no obligation quote.
To be confirmed with Intasure
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Rentals
On this website there is a dedicated Rentals page for you to have a link to your own website or advertising site. We are happy to include a brief description and link. This service is free to all our clients. Please also see
www.BamroHolidays.com  or  www.BanskoRoyalTowers.co.uk
Free of Charge
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Lock changing & Key copying
Changing a standard lock on your apartment door. Key copying. Each new lock comes with 3 keys.
£30 for a normal lock change.   £3 for each additional key cut on the same visit.
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Photography
We are happy to visit your development at any stage to take pictures of the present condition. Both internal and external.
£ 30 per visit
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Transfers
Most of our clients prefer to make their own arrangements but we are happy to introduce you to some of the local transfer companies. See Partners Page
To be confirmed with the transfer company
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Shopping trips and Tours
We will be happy to pick you up and show you the best places to shop in the local area, Blagoevgrad and or Sofia. This might be a good day out buying items for your apartment or a great day sightseeing.
£60 local and Blagoevgrad. £120 Sofia
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Shopping at owners request
If you require minor items to be bought on your behalf and these can be obtained locally we will be happy to do this.
£10 local and Blagoevgrad.
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Unexpected Arrivals
although this is not a common problem, occasionally we do have guests turn up without any notification from the apartment owners. This causes many issues which we need to resolve at short notice, including confirming that this is a genuine booking. Please avoid this excess charge by just keeping us informed by sending in your booking forms in good time and as a minimum 24 hours before the arrival.  It is also very unfair on arriving guest to be not allowed into their booked apartment for an hour or so while we confirm all is ok and even then the apartment will be cold. PLEASE always ensure that we have the booking forms complete.
£ 40 + the usual meet and greet fee.
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Non completed booking forms
The information we ask for on our booking forms enables us to prepare for your guests arrival and to ensure that there are no hic ups when they arrive. Without this information we need to spend considerably more time chasing for this. Please ensure that the booking forms are always completed to avoid extra admin charges.

This will be £10.00
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Outside of normal days / hours of work
We need to pay extra fees for services applied during days or hours beyond the normal. These being Christmas eve from 1:00pm - Christmas day - New Years eve from 6pm - New years day -  Good Friday – Easter Sunday – Easter Monday.
 We will apply a double fee for these times
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Administration of Money collection for rent and deposits
We need to charge a small administration fee for each occassion we collect either rental monies or deposits on your behalf. Please note that this fee will apply to both cases even if they are collected at the same time from the same guest.
This will be £10.00
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Disclaimer:

Bamro or the representatives of Bamro will not be held responsible for any damaged to or by any guests during their stay in your property, however caused. Bamro or the representatives of Bamro will not take responsibility for any damage to your apartment caused by any method including flooding and fire. Please always ensure that you have adequate insurance to cover your property and your guests for all circumstances. Please note that we act under your instructions and are happy to provide the services above as requested to do so